Terms & Conditions

1. About Us

PawEase is a UK-based online pet accessories store offering a range of products for dogs and cats. If you have any questions, please contact us:
📧 info@pawease.co.uk

2. Use of Our Website

You agree to use this website only for lawful purposes. You must not:

• Copy or misuse any content from this site
  
• Attempt to gain unauthorised access to our systems
  
• Use our site to engage in fraudulent or harmful activity
  

We may suspend or restrict access if we suspect misuse.

3. Product Information

We take great care to ensure that product descriptions, images and prices are accurate. However:

• Colours may vary slightly due to display settings
  
• Measurements are approximate
  
• Product availability is subject to change
  

If an error is found in pricing or description, we reserve the right to correct it or cancel an order.

4. Orders and Payments

When you place an order, you will receive an email confirmation. This email acknowledges receipt but does not constitute acceptance.

Your order is accepted, and a contract formed, only when we dispatch your goods.

We accept secure online payments through Shopify’s trusted payment providers. We do not store or have access to your full payment card details.

5. Delivery

We aim to process and ship all orders promptly. Delivery times may vary depending on stock availability and your location.

Delays caused by postal or courier services are beyond our control, but we’ll do our best to help resolve any issues.

Some items are fulfilled by third-party suppliers to ensure fast delivery and product availability. All partners are carefully vetted for quality and reliability.

6. Returns and Refunds

If you change your mind, you may return most new, unused items within 14 days of delivery for a full refund (excluding original postage).

Please see our Returns Policy page for full details on how to initiate a return and the conditions that apply.

7. Faulty or Damaged Items

If your item arrives damaged or defective, please contact us within 7 days of receipt with photos and order details. We will arrange a replacement or refund as appropriate.

8. Prices and Taxes

All prices shown are in GBP (£) and include VAT where applicable.

We reserve the right to adjust prices at any time without prior notice.

9. Liability

To the fullest extent permitted by UK law:

• PawEase is not liable for indirect, incidental or consequential damages arising from use of our products or website.
  
• Our total liability for any claim shall not exceed the total amount paid for the product in question.
  

10. Intellectual Property

All images, text, and branding on this website are owned by or licensed to PawEase. You may not reproduce or reuse any material without written permission.

11. Privacy

Your privacy matters to us. Please refer to our Privacy Policy to understand how we collect and use your personal information.

12. Changes to These Terms

We may update these Terms & Conditions periodically. Any changes will be posted on this page with an updated “last revised” date. Continued use of our website constitutes your acceptance of any changes.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

Thank you for shopping with PawEase!
If you have any questions about these terms, please contact us at info@pawease.co.uk